So the next morning after getting GiantCableConglomerateCast phone service installed, my aunt rang me up. I answered gleefully in anticipation of crystal clear, functional phone service.
Oh, the humanity.
"Hello? HELLO? Are you there? If you're there, I can't hear you. I'll call you on your cell phone."
I don't know what made me look dumbly down at the counter, take in the two cordless units lying there, and suddenly add up the variables in my head: Intermittent service. No bandwidth issue. Two phones.
My aunt called me on my cell, we chatted a bit, and then I asked her if she could take a minute to call me back on the home phone. She did. I answered and she couldn't hear me. I had asked her to call me back again on the home phone if she couldn't hear me, so a moment later she did and I answered using the other unit. Clear as a bell.
So we just spent 120 dollars to cancel one service, installed a more expensive service, and all along the problem was the damn phone. It had just coincidentally gone teats-up right after we started service with Bonage.
I am pretty sure that it was Sunrocket's last stab at screwing us over. We got that phone free when we signed up with them.